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Customer Management. Every employee needs to be in the customer management business now. The best leaders ensure their teams regularly connect with customers, listen to their feedback, and exercise flexibility. Customers will appreciate when companies are nimble enough to understand their changing needs and offer new ways to help. The work leaders do now to retain and strengthen customer relationships will pay dividends in the future.
Your level of outreach will largely depend on how far along a candidate was in the recruiting process. If they only made it through a phone screen or the very beginning of your hiring process, you should till reach out to them, but keep it brief. Candidates with whom you’ve developed a rapport, or even extended an offer to however, will require a greater level of attention, like a personal phone call.
Project which functions will no longer be needed and which will have to be adjusted, as well as what new functions will arise in this new economic climate. Assess how current staff can be retained and retrained in this new structure. Determine what openings exist after evaluating the current state of staff and functions. Factor in business continuity and redundancy needs when assessing workflows and staffing needs. Look for candidates who have worked successfully in virtual environments. All other qualifications being equal, the candidate who has worked in a remote capacity could assimilate faster. Look for candidates who are familiar with multiple virtual business platforms, such as Microsoft Teams, Slack, Zoom, Asana, Trello, proprietary VPNs, and CRMs of all kinds.
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