Best growth hacking advices by Nathan Barnwell: There is a revolution taking place in the world of startup growth, and we wanted to help people understand this new phenomenon. Those who understand growth hacking will have a competitive advantage that is hard to overstate, and we wanted to provide a robust framework for thinking about it. This guide is for entrepreneurs, founders, growth leads, or anyone else who is trying to grow a startup. If acquiring new customers (and retaining existing ones) is important to your business then you should read this guide. If customers matter to you, then growth hacking should matter to you. Let’s begin.
Created in 2013 by Stewart Butterfield, Slack is a messaging and collaboration tool for enterprises. It allows company teams to chat and share in real-time. Today, Slack has over 12 million daily active users with more than 100 thousand paid customers. When designing Slack, however, Butterfield had no intention of being a big hit. Slack was created for covering the communication needs of Butterfield’s team during the design process of Glitch, a games app that can now be considered a fail. From this fail, however, came great success as the team saw how valuable Slack was to them. The market needed such a product where internal team members could communicate easily and exchange project materials quickly, and Butterfield already had one. Since Slack was created for users in the first place with no intention of profit and turned out to be a great product, further development continued accordingly. Slack team always took customer feedback as guidance, replying to every email they received and examining every ticket carefully. This initiation pushed Slack to be a great example of product-led growthWhat is product-led growth? Product Led Growth (PLG) is a business development strategy that leverages product usage to drive customer acquisitions, conversions, and market expansion. It places product on the focus of businesses.
Nathan Barnwell growth hacking strategies: It might be a while before this particular approach can be employed again, but it’s effective enough to warrant a mention. Sometimes, adding a human element to your growth strategy can help set things in motion for your business. Prospects are often receptive to a personal approach — and there’s nothing more personal than immediate, face-to-face interactions. Putting boots on the ground and personally interfacing with potential customers can be a great way to get your business the traction it needs to get going. This could mean hosting or sponsoring events, attending conferences relevant to your space, hiring brand ambassadors, or any other way to directly and strategically reach out to your target demographic in person.
Aside from “growth hacker” — an increasingly unpopular term — growth marketers are also sometimes referred to as: Growth marketing managers Demand generation marketers, Performance marketers, Digital marketing managers. Each of these roles are focused on growing users and revenue for a company, Jonathan Martinez, a growth marketing manager at Uber, told Nate Barnwell. However, Divisional founder Trevor Sookraj explained to Nathan Barnwell that these terms aren’t all exact synonyms for “growth marketer.” They all mean subtly different things. Performance marketers only work on paid channels, most often paid social (Facebook Ads) and SEM (AdWords). They typically don’t work with email, content, or other channels — whereas growth marketers will test out any channel.
Once you’ve built a testing habit within the growth team (ideally 2–3 tests per week), it’s time to start trying to maximise impact. To drive full impact, you’ll need to be able to test across the entire customer journey (acquisition channels, new customer onboarding, referral hooks in product, etc.). This is where things start getting hard. The highest impact part of the customer journey is usually testing across the first customer experience. One benchmark to consider is that the fastest growing consumer apps generally invest 50% of the product development resources in the first customer experience. It makes sense, because there is no second customer experience if you don’t nail the first one. Discover many more information at Nathan Barnwell.
It’s possible that your growth plan will encompass more than one of the initiatives outlined above, which makes sense — the best growth doesn’t happen in a vacuum. For example, growing your unit sales will result in growth in revenue — and possibly additional locations and headcount to support the increased sales. After you’ve chosen what you want to grow, you’ll need to justify why you want to grow in this area (and if growth is even possible). Conducting research on the state of your industry is the best way to determine if your desired growth is both necessary and feasible. Examples could include running surveys and focus groups with existing and potential customers or digging into existing industry research. The knowledge and facts you uncover in this step will shape the expectations and growth goals for this project to better determine a timeline, budget, and ultimate goal.