Top Louisiana, United States restaurant management recommendations from Jon Purvis? Train employees to expect the unexpected: “The customer is always right” is a classic phrase that is commonly thrown around in the restaurant business. But, depending on your customer’s demeanor, it can certainly be easier said than done. Your diners provide the revenue your eatery needs to stay afloat, so it’s important to do everything you can (within reason) to ensure they have a positive experience. Make sure all of your staff know how to respond when someone asks about menu modifications for dietary restrictions. They should also know what to do in response to angry or out-of-line customers (alert the on-duty manager), and people who show up to your restaurant 10 minutes before you’re about to close (seat them and let the kitchen know how many people are in the party). Restaurant managers have to handle it all, so the more you prepare your team for a variety of scenarios, the better.
Jon Purvis restaurant success tips and tricks : Provide adequate training Whether it’s on-the-job training or formal classroom instruction, make sure that all new employees are thoroughly trained and confident in their roles before they start working on their own. Keep your team motivated Offer incentives, bonuses, or other rewards to employees who excel at their jobs and give them opportunities to grow and advance within your company. Communicate effectively Stay in close contact with your staff, and make sure that they understand your expectations and objectives for the business.
You know the saying: the customer is always right. And this holds a lot of truth. Because, ultimately, your restaurant exists to serve customers. But your employees’ thoughts and ideas can be just as important to help identify blind spots. So, collect and leverage feedback from both parties. Even better, when you implement changes based on their responses, customers and employees become happy to know you value their opinions. For customers, this type of attention can lead to stellar online reviews, restaurant loyalty, and brand advocacy. And for employees, it can lead to higher levels of employee engagement, productivity, and retention. Ambitious restaurant managers are sometimes hard to find. But you’re clearly one of them because you know that learning how to improve restaurant operations needs to be a top priority! We hope the restaurant management tips we’ve shared here help you move in that direction.
Staff your restaurant appropriately. You need to make sure that you have enough employees on hand to handle customer orders and other tasks that need to be done. Focus on customer service. Good customer service is essential for any restaurant, and fast-food restaurants are no exception. Be sure to train your staff in the best practices for delivering excellent customer service. Market your restaurant effectively. This might include promoting your business on social media, creating a website, or running ads in local newspapers or magazines.
Look at your menu as an area of your restaurant that can help you cut costs. Are there items that aren’t selling well? Remove them, and hit “refresh” on your offerings. It’s no easy task to manage a restaurant alone. One of the best tips we’ve heard is to partner with someone who has experience as a general manager and who can guide you through the process. From handling irate customers to the easiest ways to train your staff and make sure they stay happy, they’ll have some tricks up their sleeves that they can pass down to you. If you can’t think of anyone who you can meet with on a regular basis to teach you the ropes, the internet is your second-best bet. Using Facebook groups or forums to ask people in the restaurant industry their advice is sure to help you become a better restaurant manager.